HA Construction’s Customer Values

The last several posts have detailed why it’s important to hire a local contractor for your remodeling or building project, and what you should look for when hiring a contractor. Where does HA Construction fit into all of this? Andy, Lisa and all of the HA Construction employees pride themselves on putting the customer’s needs and desires first; they understand what customers need on many levels from a customer perspective, and approach everything as such.

Customer Needs and Desires
HA Construction clients are purchasing something that doesn’t exist yet, which means they are taking a leap of faith and trusting Andy and his crew to complete the task at hand with optimal results. Aesthetic value is of great importance, regardless of the project, and HA Construction recognizes that. Regardless of whether something functions well, if it doesn’t look good, then it’s isn’t worth it. Working directly with designers, the team combines functionality with visual appeal in everything they produce.

Construction Fatigue
HA Construction also recognizes that any project, no matter how big or small, takes its toll on the client. The repetitive banging of hammers, the squeal of the saw, plastic covers, stomping boots, jabbering subcontractors, dust everywhere…. it’s enough to make anyone feel the need to just pack up and move away from it all. Whether the project last two days or two months doesn’t matter, it still rubs everyone to the core when dealing with the noise and the mess. Andy and his team recognize this and work diligently to keep the inconvenience to a minimum and to finish projects on time (even ahead of schedule, when possible).

Communication
Along those same lines, Andy recognizes the importance of continual communication with clients. He works to provide updates on a regular basis (daily in most cases), not only on progress, but keeping the customer informed of adjustments to the timeline for the project. Information is what the client needs in order to keep “customer fatigue” at bay.

“Clients are like jealous girlfriends,” Andy chuckles. “They want to know why you weren’t there, and who you were with.”

There is immense truth in this tongue-in-cheek statement. If ever Andy and his team are running late to show up to a project or falling behind, the customer wants to understand why – and he or she has every right to know. That’s why keeping the customer informed is a priority for HA Construction.

Payment
While, initially, talking about payment structure in a post regarding HA Construction’s customer values may not have crossed your mind, it’s still an important factor. How the payment structure works says a lot about who a contractor is, how much you can trust him, and how well the company is established. Andy recognizes that, again, the clients are paying for something that doesn’t yet exist, which means they shouldn’t have to fork over tons of funds until they see results.

From that approach, HA Construction generally requires no money down on smaller projects and base payments on larger projects, or periodic draws agreed to in the client contract. The company never asks for money upfront before a project has begun. Andy takes the approach that, if clients are going to trust him to produce quality work for something that doesn’t yet exist, then he’s going to return the compliment and trust clients to pay.

Andy and his team recognize that you have many choices available to you when it comes to hiring a contractor in the Springfield area. Please put HA Construction on the list of possibilities you’re considering and call Andy today; once you meet him in person and witness his passion first-hand, you won’t be disappointed.